Refund policy
RETURNS
**Due to hygiene reasons, earrings are not returnable or exchangeable.**
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Before returning an item please either contact us via email at info@lunagalleria.it. We need to be notified about the item you wish to return and the reason for your return.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Your account will be credited within 5 business days of receipt, less shipping charges. Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time.
International/EU shipping cost is non-refundable. All cost for the return shipment (domestic, EU and international) is the responsibility of the customer. This includes orders with free shipping. We highly recommend that you insure all packages, as a full credit can only be issued if the package is not lost or stolen.
If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lunagalleria.it
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Any items purchased on SALE are considered FINAL SALE and are not eligible for a return, exchange, or store credit, including items sold at promotional discounts.
Exchanges (if applicable)
As we offer unique hand made products, unfortunately we can not provide any exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.