Shipping policy

SHIPPING

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please allow 1-4 business days for handling and shipping.

We generally ship to EUROPEAN UNION countries. If your country is not in our list of destinations, please contact us at info@lunagalleria.it and we will gladly assist you with alternative shipping arrangements.

 

Shipping within Italy: 2- 5 business days in transit € 5  

FREE SHIPPING ( non-sale items only ) inside Italy for orders above € 75 

Shipping within the EUROPEAN UNION : Express shipping, 2-4 business days in transit-from  € 13

Shipping to Switzerland: Express shipping, 2-3 business days in transit  € 24

Shipping to United Kingdom (Main land): Express shipping, 3-4 business days in transit  € 19

Shipping to the rest of the world:  Coming soon 

 

All shipping costs are non-refundable. The customer is responsible for paying return shipping costs for any returned item/s. This includes orders with free shipping.

We cannot guarantee delivery times. You should receive your parcel within the given times by the carrier however these times are estimates excluding external factors like customs clearance process. Thank you for your patience.

Once an order ships and is in transit, the order can't be canceled.

 

CUSTOMS POLICY (this applies to the EU, US, and rest of the world)

Payment of any duty and import tax is the responsibility of the recipient which is collected at the time of delivery. These charges are not included in your total amount at time of checkout. Duty and import tax is determined by the customs agency of your shipping country and beyond our control. We are unable to estimate these fees as they vary from country to country. The best way to calculate these costs is by contacting your local carrier/customs office. 

If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed of by the shipping carrier and therefore your order is not eligible for refund.

LOST PACKAGES

Unfortunately, we are not responsible for packages that may be lost in transit. It is the responsibility of the recipient to locate packages. However, we will do our best to assist you in locating the lost package. We highly recommend choosing a delivery address you trust and preferably one where someone is able to receive and sign for the package. 

 

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Before returning an item please either contact us via email at info@lunagalleria.it. We need to be notified about the item you wish to return and the reason for your return.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.